Frequently Asked Questions

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General FAQ

For Vendors / Technicians

For Clients / Store Managers

Mobile Experience & PWA

SMS & Notifications

Privacy & Security

Setup & Support

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Frequently Asked Questions

General FAQ

What is Vendor Onsite?

How does Vendor Onsite work?

For Vendors / Technicians

Do I need to download an app to check in?

What if I decline GPS permissions?

Will I need to check in multiple times for different days?

Can I check in if I arrive early or late?

What if I need to check in for an unscheduled visit?

Can I stop receiving SMS messages for specific visits?

What happens if my phone loses connection during check-in?

How do I install Vendor Onsite as a mobile app?

What if a work order needs an extra visit after it's been scheduled?

For Clients / Store Managers

How do I know the vendor actually arrived on-site?

Can I view vendor time logs and history?

How do automated SMS reminders work?

How can I analyze vendor performance and SLA compliance?

How do I manage emergency check-ins?

Can I export audit data for reporting?

Is Vendor Onsite compatible with my current work order system?

Mobile Experience & PWA

What are the enhanced mobile features?

How do I handle GPS accuracy issues?

What devices are supported?

SMS & Notifications

What are the different types of SMS notifications?

How do I configure SMS reminder timing?

What happens if I'm still on site but haven't checked out?

Can I customize when vendors receive reminders or check-in links?

Privacy & Security

Is my location tracked after I leave the site?

Is my data secure?

Will vendors see each other's data or visit logs?

Setup & Support

What are the audit system requirements?

Who do I contact for technical support?

Still Have Questions?