Privacy Policy

Vendor Onsite ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our services.

1. Information We Collect

We collect information you provide directly to us, as well as data generated through your use of the Service. This includes:

• Contact Information: Name, phone number, email address.
• Check-in Data: Technician ID, store number, timestamps, visit notes.
• Location Data: GPS coordinates at the time of check-in and check-out.
• Photos: Images submitted to verify work performed.
• SMS Logs: Records of automated messages sent for scheduling and confirmation.
• Device Information: IP address, browser type, and usage logs.

2. How We Use Your Information

We use collected information to:

• Provide and improve the Vendor Onsite platform
• Verify technician presence and document visit history
• Facilitate communication via SMS
• Maintain security and integrity of the platform
• Respond to user inquiries or support requests

3. Location Data

Location data is collected during check-in and check-out to verify on-site presence. This data is only captured with your active consent and is used exclusively for operational purposes. It is not sold or shared with third parties.

4. Photos and Visit Records

Photos and metadata submitted during a visit are stored as part of the service record and may be used by clients (retailers or vendors) to validate work performed. Vendor Onsite does not verify the accuracy or content of submitted photos.

5. Third-Party Services

We use trusted third-party providers such as:

• Twilio (for SMS delivery)
• Supabase (for database and hosting services)

These services may process your information solely to support the functionality of Vendor Onsite. They are not permitted to use your data for unrelated purposes.

6. Information Sharing

We do not sell, rent, or trade your personal information. We may share information:

• With clients (e.g., vendors or retailers) for visit verification
• With service providers under strict confidentiality agreements
• If required by law or to comply with legal obligations

7. Data Retention

We retain personal and visit data for as long as necessary to fulfill the purpose of the Service, comply with legal obligations, and resolve disputes. Users may request deletion of their data at any time, subject to identity verification and business use exceptions.

8. Data Security

We implement industry-standard security practices, including:

• Encryption in transit
• Secure database storage
• Role-based access control

Despite our efforts, no system is completely secure. We cannot guarantee absolute protection against unauthorized access or data breaches.

9. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt out of SMS communications at any time by replying STOP
• Request data portability (where applicable)
• Lodge a complaint with a regulatory authority (if in a jurisdiction like the EU or California)

To exercise your rights, email us at support@vendoronsite.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the Service after any changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

📧 support@vendoronsite.com